Privacy policy
Noelvie ("we," "us," "our") runs this store and website, including all related content, features and products (the "Services"). This Privacy Policy explains how we collect, use and share your personal information when you visit our store, make a purchase, or contact us.
By using the Services, you confirm that you have read and understood this Privacy Policy.
Your Voice Recordings Stay With You
The Christmas Voice Bottle records and stores your message only on the device itself. We never receive, hear or store your recordings.
Information We Collect
Depending on how you use our store, we may collect:
- Contact details: name, shipping and billing address, phone number and email address
- Payment information: card or payment details, transaction details and payment confirmation (processed securely by our payment providers)
- Account information: username, password and preferences, if you create an account
- Order information: items you view, add to cart, buy, return or cancel
- Messages: anything you include when you contact our support
- Device and usage information: IP address, browser type, device identifiers, and how you use our website
Where We Get It
- Directly from you, when you shop, create an account or contact us
- Automatically, through cookies and similar technologies
- From service providers and partners who help us run our store
How We Use It
- To process payments, fulfill and ship your orders, and handle returns
- To manage your account and provide customer support
- To send you updates and offers by email or text, if you've signed up (you can unsubscribe anytime)
- To show you relevant ads
- To prevent fraud and keep our store secure
- To improve our store and your shopping experience
- To comply with legal obligations
Who We Share It With
We may share your information with:
- Shopify and service providers who help us run the store, such as payment processing, shipping, analytics and data storage
- Advertising and marketing partners, to show you relevant ads
- Others when you ask us to or agree to it, for example through social media integrations
- Authorities or other parties when required by law, to protect our rights, or as part of a business sale or transfer
We do not sell your personal information for money.
Our Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Your information may be shared with Shopify and transferred to other countries. To learn more about how Shopify handles your data and to exercise your rights, visit the Shopify Privacy Portal.
Links to Other Websites
Our store may link to other websites. We're not responsible for their privacy practices, so please review their policies before sharing any information with them.
Children's Privacy
Our store is meant for adults. We don't knowingly collect personal information from anyone under the age of majority where they live. If you believe a child has given us their information, contact us and we'll delete it.
Security & How Long We Keep Your Data
We take reasonable steps to protect your information, but no system is completely secure. Please avoid sending sensitive information through unsecured channels. We keep your information only as long as needed to provide our Services, meet legal obligations and resolve disputes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Receive a copy of your data
- Opt out of targeted advertising or the "sharing" of your data
If you're in the UK or European Economic Area, you may also object to or restrict how we use your information, and withdraw consent at any time.
If your browser sends a Global Privacy Control signal, we'll treat it as an opt-out request for that browser. You can unsubscribe from our emails anytime using the link at the bottom of each email.
To use any of these rights, email us at the address below. We may need to verify your identity first. We will never treat you differently for exercising your rights. An authorized agent may also contact us on your behalf with proof of authorization.
Complaints
If you have concerns about how we handle your information, please contact us first. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.
International Transfers
Your information may be stored and processed outside the country where you live. When we transfer data out of the UK or European Economic Area, we use recognized legal safeguards, such as the European Commission's Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll post the new version on this page with an updated date.
Contact Us
Questions about your privacy, or want to use your rights? Email us at info@noelvie.com.