Terms of service
Overview
Welcome to Noelvie. "We," "us" and "our" refer to Noelvie. We run this store and website, including all related content, features and products (the "Services"). Our store is powered by Shopify.
These Terms of Service ("Terms"), together with the policies linked on our site, explain your rights and responsibilities when you use our Services. Please read them carefully, as they include important information about your legal rights, warranty disclaimers and limits of our liability.
By visiting or shopping on our store, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use our Services.
1. Your Account
By agreeing to these Terms, you confirm that you are at least the age of majority where you live. You agree that the information you give us (such as your email, billing, payment and shipping details) is accurate and complete. You're responsible for keeping your account secure and for all activity on it. You may not transfer your account to anyone else.
2. Our Products
We do our best to show our products accurately, but colors and details may look slightly different depending on your screen. Product descriptions may change at any time, and we may discontinue products or limit quantities.
3. Product Safety
The Christmas Voice Bottle is a decorative keepsake, not a toy. It contains glass or a breakable bottle, small parts and batteries.
- Keep it out of reach of young children and pets.
- Children should only record their message with an adult present.
- Handle with care, and don't use it if the bottle is cracked or broken.
- Use the correct battery type, keep batteries away from children, and dispose of used batteries safely.
4. Orders
When you place an order, you're making an offer to buy. We may accept or decline any order. Your order is confirmed only once we've received your payment and sent you an order confirmation. Please check your order carefully before submitting it. If we need to decline or change your order, we'll contact you using the details you gave at checkout. All purchases are subject to our Refund Policy.
5. Prices & Payment
Prices, discounts and promotions may change without notice. You'll pay the price shown when you place your order. Unless stated otherwise, prices don't include taxes, shipping, customs or import fees. You agree to give us accurate payment information so we can complete your order.
6. Shipping & Delivery
Delivery times are estimates and aren't guaranteed. We're not responsible for delays caused by carriers, customs or events outside our control. Once your order is handed to the carrier, the risk of loss passes to you. For lost or damaged packages, see our Refund Policy.
7. Intellectual Property
All content on our store, including text, images, graphics, our logo, brand name and design, belongs to Noelvie or its licensors and is protected by law. You may use our store for personal, non-commercial purposes only. You may not copy, share or change any of our content without our written permission.
8. Third-Party Tools & Links
Our store may include third-party tools or links to other websites. These are provided "as is." We're not responsible for their content, accuracy or practices, and you use them at your own risk.
9. Our Relationship with Shopify
Our store is powered by Shopify, but all sales are made directly with Noelvie. Shopify is not responsible for any part of your purchase, including any injury, damage or loss caused by our products. You release Shopify and its affiliates from all claims related to purchases from Noelvie.
10. Privacy
Any personal information you share with us is handled according to our Privacy Policy. Some information may be shared with Shopify and trusted partners to complete your order.
11. Reviews & Feedback
When you send us reviews, photos, videos, feedback or suggestions, you give us a permanent, free license to use, share and adapt them, for example on our website or social media. You confirm you own the rights to what you submit.
12. Errors & Corrections
Our store may occasionally contain errors in product descriptions, prices, promotions or availability. We may correct them and update information at any time, even after you've placed an order.
13. Prohibited Uses
You may only use our store for lawful purposes. You may not break any laws, infringe intellectual property, share false or misleading information, send spam, impersonate others, or do anything that harms Noelvie or other users. We may end your access if you break these Terms.
14. Termination
We may end these Terms or your access to our store at any time, without notice. You remain responsible for any amounts owed up to that date. Any part of these Terms that should naturally continue after termination will do so.
15. Disclaimer of Warranties
Our store and products are provided "as is" and "as available," without warranties of any kind, except where the law requires them. We don't guarantee that our store will always be available, error-free or secure. Some places don't allow certain warranties to be excluded, so some of this may not apply to you.
16. Limitation of Liability
To the fullest extent allowed by law, Noelvie and its partners, employees and affiliates are not liable for any indirect, incidental, punitive or consequential damages arising from your use of our store or products, including lost profits or lost data.
17. Indemnification
You agree to protect Noelvie, Shopify and our affiliates from any claims, damages or costs, including reasonable legal fees, that result from your breach of these Terms, your violation of any law, or your use of our store.
18. Other Legal Terms
- Severability: If any part of these Terms can't be enforced, the rest still applies.
- No waiver: If we don't enforce a right, we haven't given it up.
- Entire agreement: These Terms and the policies on our site are the full agreement between you and Noelvie.
- Assignment: You may not transfer these Terms without our written consent. We may transfer them without notice.
- Governing law: These Terms are governed by the laws of the place where Noelvie is based.
19. Changes to These Terms
We may update these Terms at any time. Changes take effect once posted on this page. If you keep using our store after an update, you accept the new Terms.
20. Contact
Questions about these Terms? Email us at info@noelvie.com.