Refund policy
At Noelvie, every Christmas Voice Bottle is checked and packed with care, because we know it's meant to hold something precious. If anything isn't right with your order, we'll make it right.
Order Changes & Cancellations
You can change or cancel your order within 1 hour of purchase. After that, it goes into processing and can no longer be changed.
To cancel, email info@noelvie.com with the subject line "Cancel Order" and your order number.
Damaged, Defective or Incorrect Items
If your bottle arrives broken, the recording or playback doesn't work, or you received the wrong item, we'll send you a free replacement. No need to send anything back.
Just email info@noelvie.com within 7 days of delivery with:
- Your order number
- A short description of the problem
- A clear photo or video showing the issue
Once we've confirmed it, your replacement will be on its way.
Tip: If your bottle won't record or play, try fresh batteries first. Weak batteries are the most common cause.
What We Can't Accept Returns For
We're unable to offer returns or refunds for:
- Change of mind or unwanted gifts
- Bottles that have been recorded on, used, or damaged after delivery
- Incorrect shipping addresses entered at checkout
- Orders refused at delivery
- Items bought on sale or with a discount
Refunds
Refunds are issued only for confirmed cases of damaged, defective or incorrect items when a replacement isn't possible. Approved refunds go back to your original payment method within 5–10 business days.
Lost or Missing Packages
If your tracking says "delivered" but your package hasn't arrived, email us within 7 days and we'll look into it with the carrier for you.
Our Promise
This little bottle is made to keep a voice you love. If something isn't right, we'll take care of it with fairness and care.
Questions? Email us anytime at info@noelvie.com.